Chinese Embassies and Consulates-General have been working hard to improve the quality of their visa/legalisation services; however, with limited staff and available space, many have become overwhelmed with the increasing quantity of visa/legalisation applications.

In recent years, many countries facing such problems have chosen to introduce the Visa Application Service Centre system offering a wider range of more efficient services to visa/legalisation applicants; Chinese Embassies and Consulates-General handling a large quantity of visa/legalisation applications in certain key countries decided to follow this trend.
 

Up to now, dozens of Chinese Visa Application Service Centres have been thus established in Europe, Asia, Oceania, and North America to provide quality Chinese visa/legalisation services. 
 

2．What the Visa Centre offers
The Chinese Visa Application Service Centre (hereinafter referred to as the “Visa Centre”) is a commercial service organization registered in accordance with local laws and regulations and recognized by a Chinese Embassy or Consulate-General to handle the daily routine work of processing ordinary visa/legalisation applications.  However, it operates independently of diplomatic missions and is neither a branch nor an affiliated organ. Its main services are:

(1) To receive visa/legalisation applicants and ensure their application documents meet Chinese Government requirements for smooth processing in the various visa/legalisation categories. 

(2) To provide applicants with intermediate business services, including computer entry of basic information, and transmission of the passport, visa/legalisation document and other application documents between the Chinese Embassy or Consulate-General and the applicant.

(3)  To collect biometric information such as fingerprints, as well as visa/legalisation fees, whether for normal, express or rush service in accordance with the requirements of a Chinese Embassy or Consulate-General and, on their behalf, deliver the passport and visa, legalisation document to the applicant.

(4) To release visa/legalisation information in a timely manner, answer customer inquiries and provide assistance through the Visa Centre’s website, information desk, telephone, and e-mail.

(5) To provide the applicant with other necessary services in accordance with requirements of a Chinese Embassy or Consulate-General.

3. How the Centre Benefits Visa/Legalisation Applicants
(1) GOOD LOCATION: In order to provide applicants with a welcoming environment for visa/legalisation applicants and easy access, the Visa Centres are usually located in top-grade commercial buildings in convenient locations in major cities of each host country.
  

(2) FULL USE OF NETWORK TECHNOLOGY: The Visa Centres have their own websites providing up-to-date online information, online consultation, online form completion and online visa/legalisation application status query services.
 

(3) STEPS TO REDUCE WAITING TIMES: In order to ensure efficient application processing and promote quality service, the Visa Centres normally use an online appointment system and queuing ticket machines installed in their reception areas. This is especially helpful in ensuring waiting times which are short even during peak application periods.
 

(4) CUSTOMER-ORIENTED: The Visa Centres work hard to be fully focused on applicants needs. In order to facilitate the receipt and processing of applications, they open sufficient windows to provide quality service. In the reception lobby, there is a receptionist responsible for guiding applicants and providing on-site consulting services; special windows are also provided for travel agencies and physically challenged applicants, and a VIP room is designed for distinguished guests or other applicants with special needs. In addition, applicants can obtain all kinds of visa/legalisation information from leaflets and posters and enjoy visa/legalisation consultation services through telephone, fax, and mail.
  

(5) CONSTANT MONITORING: Through a Visa/legalisation Application Processing & Integrated Service Platform, the operation and management centre can monitor all Visa Centres’ operations and services in real time so as to provide rapid technical support and handle operational emergencies as well as service quality monitoring.

4. Trademarks of the Centre
The Logos of the Centre (includingand) are trademarks legally approved and registered in England and Wales, and are under the protection of the relevant laws and regulations of the UK. Any infringement on the owner’s exclusive right to use the aforementioned trademarks in any way is strictly prohibited.”

While providing you with high quality services, the Centre kindly reminds you to carefully read the Terms and Conditions before submitting an application.